Returns Policy
We cannot offer refunds unless the keepsake is faulty. In the unlikely case that you receive a faulty Keepsake, please return it to us via a signed for tracked delivery service and we will do our best to correct the fault for you, if we are not able to correct the fault, we will offer you a full refund with in 14 days of receiving your return, for product returns or exchanges please contact us via email for the relevant form(s) and returns address(es). Please note that some items are non-refundable. Please see our Terms and Conditions for full details.
